Please contact us: office@bikego.com.au

3.You can pay by Paypal as is secure and convenient way to pay through e-mail. You will be redirected to Paypal website where is secured through 256 bit encrypted SSL certifcates so any sensitive data will be highly protected. In case you have problems checking out in our webshop then you can send the total amount at our company's e-mail address: office@bikego.com.au. You will receive an invoice from Paypal with transation ID into it, also you will receive an invoice automatically from our webshop for placing the order.

Cancellation of orders can only be accepted when cancelled immediately after placing the order.
Any cancellation request needs to be notified to us solely by email immediately after the order has been placed.
Please note that once the order has been processed and the goods ordered from our supplier a cancelation may be difficult and rejected.
In case the ordered item is not available you will be informed by email and the order can be cancelled or changed to another item aggreed with customer.

We advise you to not reject or refuse the acceptance of the parcel without our consent. In case of refusing we would need to charge you the cost for all extra transportations. In case the goods were heavily damaged and the damages are visible on the outside packaging please take immediately photos of the damage as well of the items itself. With the images please contact us by email as soon as possible in order for us to start the damage claim at the forwarding agent.

Cancellation after the goods have been dispatched is not possible.
You may return the goods on your own cost if you wish to return as stated under the condition below.

Please do not discard the mailing envelope and product packaging. Photos of the proceeding items are needed when contacting us.

-- You can return in 14 days after you have received the package. Contact us using the contact form or by e-mail stating
1) The order number and item/items you wish to return.
2) Reason for your return

-- By law the shipping expenses for the return of the item are to be paid by the Customer.
-- If the item(s) were shipped already to the Customer means that we paid the shipping company already and can not be refunded.
-- The only address you must return is: BIKE GO PTY LTD Unit 17, 88-92 Albert Rd., Strathfield, NSW 2135
Australia.
-- The item must be returned intact and carefully packaged in its original box, complete with every accessory.
-- Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s bank account or Paypal account shall be credited.