- Delivery info
- Payment
- Returns
We reserve the right to execute partial deliveries provided that this is deemed advantageous for a speedier processing. In the event of a partial delivery, only the part of the merchandise which was shipped is billed and due for payment according to the normal conditions.
Our delivery commitment ends when the delivery of merchandise becomes impossible due to force majeure or other unpredictable events. In these cases as well as in the case of a delay by our suppliers, a right to damage compensation does not result.
Please contact us: office@bikego.com.au
1. You can transfer the funds to our bank account in Australia using the details below:
Bank: National Australia Bank (NAB)
BSB: 082-356
Account Name: BIKE GO PTY LTD
Account Number: 386148189
NOTE:
Bank transfer fees may vary from bank to bank. The customer is responsible to cover all bank fees including the foreign and domestic fees. In case the fees were not covered and deducted from the total amount that has been transferred, we have the right to charge you for the missing amount. Please note that in this case all bank fees need to be covered by the buyer again. Will be send e-mail confirmation in about 48 hours.
2.You can pay by credit card as well. The website is secured through 256 bit encrypted SSL certifcates so any sensitive data will be highly protected. Please pay by credit card if you are the buying person, otherwise please do not buy at our site.
Under 18 years old are not allowed to buy by credit cards. You can use Visa or Mastercard for the payment.
NOTE:
Paying by credit cards may be a transaction fee applied from your bank. The customer is responsible to cover the bank fees. Will be send e-mail confirmation in about 48 hours.
3.You
can pay by Paypal as is secure and convenient way to pay through e-mail.
You will be redirected to Paypal website where is secured through 256
bit encrypted SSL certifcates so any sensitive data will be highly
protected. In case you have problems checking out in our webshop then
you can send the total amount at our company's e-mail address: office@bikego.com.au.
You will receive an invoice from Paypal with transation ID into it,
also you will receive an invoice automatically from our webshop for
placing the order.
NOTE:
Paying by Paypal will be a handling fee applied. The customer is responsible to cover the handling fee. You will receive 2 order confimations from Paypal and our webstore.
Cancellation of orders can only be accepted when cancelled immediately after placing the order.
Any cancellation request needs to be notified to us solely by email immediately after the order has been placed.
Please
note that once the order has been processed and the goods ordered from
our supplier a cancelation may be difficult and rejected.
In case the
ordered item is not available you will be informed by email and the
order can be cancelled or changed to another item aggreed with customer.
We advise you to not reject or refuse the acceptance of the parcel
without our consent. In case of refusing we would need to charge you the
cost for all extra transportations. In case the goods were heavily
damaged and the damages are visible on the outside packaging please take
immediately photos of the damage as well of the items itself. With the
images please contact us by email as soon as possible in order for us to
start the damage claim at the forwarding agent.
Cancellation after the goods have been dispatched is not possible.
You may return the goods on your own cost if you wish to return as stated under the condition below.
Please do not discard the mailing envelope and product packaging. Photos of the proceeding items are needed when contacting us.
-- You can return in 14 days after you have received the package. Contact us using the contact form or by e-mail stating
1) The order number and item/items you wish to return.
2) Reason for your return
-- By law the shipping expenses for the return of the item are to be paid by the Customer.
-- If the item(s) were shipped already to the Customer means that we paid the shipping company already and can not be refunded.
-- The only address you must return is: BIKE GO PTY LTD
Unit 17, 88-92 Albert Rd., Strathfield, NSW 2135
Australia.
-- The item must be returned intact and carefully packaged in its original box, complete with every accessory.
--
Our warehouse shall check the returned items as soon as we receive the
returned goods and a return file shall be opened. A refund shall be
issued within 14 days from receipt of the return and the Customer’s bank
account or Paypal account shall be credited.
